Terms and conditions

Public offer No. Simple 1

From July 26, 2023

Version #1

1. The main provisions of the public offer contract:
   • This document is an open public offer from SC Deosebit – Service S.R.L (hereinafter referred to as the Agency, the Company, the Firm, the Chief Administrator) regarding the provision of websites from the creare-site.md system to an indefinite circle of persons under the conditions of this offer.
   • The goal of SC Deosebit – Service S.R.L is to simplify website creation for potential clients by offering a wide range of functionalities and opportunities for clients.
   • The Client (hereinafter referred to as the Client, the Acceptor) accepts this offer upon registering on the website to receive demo access to the site or full access to the site within the creare-site.md system.
   • This offer may be modified by the Agency unilaterally, with prior notice to the Client.
2. Glossary:
   • Agency – the company SC Deosebit – Service SRL, its employees and third parties involved in the execution of tasks.
   • Client – any natural or legal person registered on the creare-site.md website for the purpose of obtaining a Demo site and/or a site within the creare-site.md system.
   • Demo Site – free trial, test version of the site, provided to the Client by the Agency for a period of 5 days. The functionality and composition of the demo site is determined by the Agency.
   • Site in the system (hereinafter referred to as the dits.md site, simple site, simple site, online store, business card, catalog, corporate site) – site created by the Agency for the Client with limited access according to the provisions of the selected package.
   • Site package (hereinafter referred to as selected version, site version, package version, selected package) is a variant of the site with the properties specified on the site, such as cost, validity period, site size, functionality and services additional. Packages are listed at the link – https://creare-site.md/#price . Packages are subject to change with notice to the customer. The customer has the right to refuse the services if the updates in the package do not suit him.
   • Hosting (hereinafter referred to as server, VPS) is the place where the website is stored and operated, monitored by the Agency and offers the Client a dedicated percentage of capacity.
   • Domain – the name of the site, purchased by the Client independently.
   • E-mail (hereinafter e-mail, mail, box) - e-mail.
   • User (hereinafter referred to as user, system user) is an account through which the Client has the ability to connect to the simple website system creare-site.md to manage their site.
   • The control panel is part of the creare-site.md website where the Client and their users can perform site management actions.
   • NS server – a server that converts domain names that users work with into IP addresses that are easy for computers to understand or vice versa.
   • Downtime is the period during which the websites of the creare-site.md system were malfunctioning.
3. Subject of the contract:
   • The subject of the contract is the Agency’s provision of paid access to the creare-site.md system website for the Client.
   • The websites of the creare-site.md system allow the Client to choose the desired design and use the desired functionality within the selected package. The selected package does not require the Client to utilize 100% of the functionality.
   • Provision of access to a creare-site.md website provided by the Agency after signing the current contract.
4. Conditions for granting access to the Demo site:
   • The Client completes the Demo site request form, after which the Agency decides to grant such access to the Client.
   • The Agency reserves the right to refuse to provide the Demo Site if it believes that such request is repeated or in bad faith.
   • The Agency offers access to the Client at his request for 5 days and can extend this period if he deems it necessary.
   • The Agency reserves the right to disable the Demo Site if it deems the Customer's actions to be dishonest.
   • Obtaining access to the Demo site does not obligate the Customer to take any further action or payment for a full-fledged site.
   • All actions and information available by the Customer on the Demo site will be deleted after the trial period expires.
5. Granting access and terms of use for the creare-site.md system website:
   • The Client has access after paying for the selected version of the creare-site.md system website.
   • The Client receives the creare-site.md system website on an "as is" basis, i.e., without the possibility to make changes to the code or site functionality without the Agency.
   • Access is provided by e-mail provided by the Customer upon completion.
   • The customer is required to provide a domain name with NS added records or A records, in . NS and A record is provided by the agency in a letter or upon registration.
   • The Client receives the rights of the level determined by the Agency, allowing to perform the actions described in the selected version.
   • The customer has the right to make changes to the content, settings, products and other elements available in the website control panel.
   • The Client is not entitled to attempt to obtain a higher level of access to the system or to install additional functionalities on the creare-site.md website. In the event of such attempts, the Agency has the right to block the Client’s website without refund, after having previously warned the Client about such attempts.
   • The Client has the right to request from the Agency additional functionalities and modifications unique to him. More details in paragraph 7.
   • In the event of a malfunction of the creare-site.md system website, the Client has the right to request a site restoration service or to receive a new version of the site. More details are provided in paragraph 9.
6. Rights and obligations of the parties:
   • The Client agrees to work responsibly (after studying the instructions, without attempting to render the site unusable) on the provided creare-site.md system website.
   • The Agency undertakes to create and maintain the Client's website in a working condition, except in cases where the Client has brought the website to an incapacitated state.
   • The customer undertakes to pay the invoices for payment on time, see paragraph 10 for more details.
   • The Agency undertakes to provide the Client with all closing documents in electronic form, namely the tax invoice and the deed.
   • The client undertakes to sign the received documents and to send the necessary copies to the specified email address of the agency.
   • The Client does not have the right to refuse to sign the closing documents if the creare-site.md system website has been created.
   • The Agency has the right to suspend the operation of the creare-site.md system website if the Client fails to make payment for more than 5 days.
   • The Agency has the right to remove the creare-site.md system website if the Client does not pay the invoice within 30 days from the invoice date.
   • The Agency has the right to remove the creare-site.md system website if the Client uses the website for purposes prohibited by the laws of the Republic of Moldova, including pornography, drugs, illegal arms trafficking, incitement to any form of hatred, or lack of documentation for goods requiring additional state authorization. The website may be temporarily blocked by court order or government agencies with appropriate enforcement measures.
   • The Agency has the right to remove the creare-site.md system website if the Client uses the website to offer goods and services that do not match their description and also mislead the Client’s buyers. 
   • The Agency is not responsible for content lost as a result of site deactivation or deletion.
   • The agency is not responsible for the information available to the client on the system website. 
   • The customer bears full responsibility for the information published, including prices, descriptions of goods and services on the website. 
7. Additional services of the Agency:
   1. The Client has the right to request from the Agency the introduction of site content, additional functionality, assistance in working with the site and changes to his site via e-mail or support chat.
   2. The agency provides an evaluation of the requested work within 7 working days.
   3. The agency will start performing the requested tasks only after receiving the payment on the assessment invoice.
   4. The Agency has the right to offer the Client services for:
   5. Advertising on the website;
   6. Promotion and optimization of the website;
   7. Brand development;
   8. Introducing additional functionality;
   9. Website Content;
   10. And other services related to the operation of the website and its advertising.
   11. The Agency has the right to refuse the Client the requested works and their assessment.
8. Email system

• • • The Client has the right to access the email mailbox portal if they have chosen the email package of the creare-site.md system website and have also registered the NS domain records issued by the Agency.
    • The Agency provides 1 (one) administrator email for the Client. Multiple e-mail addresses are created by the Client independently.
    • Additional email addresses are created by the Customer independently or in accordance with paragraph 7, i.e. by request. works for the Agency.
    • Сorporate email – Zoho Mail.
    • Customer is free to upgrade to any other Zoho Mail package.
    • The Agency does not restrict the Client from working with Zoho services.
    • Mail service support is not the agency's responsibility. The agency only offers the client the opportunity to use this service for the client.
    • The agency can provide assistance in working with the postal service, but is not obligated to.

9. Tech service and support

• • • • The customer has the right to request information about working with the site.
      • The agency undertakes to provide instructions in the form of a link, photo, video or text response to email or chat support.
      • The restoration of the site, in the event of its failure due to the Client's fault, is made against an additional fee in the amount of the cost of 3 months of the selected version. The agency is obliged to provide at least 1 proof of the site failure by the Client.
      • The restoration of the construction site, in the event of its failure due to the Agency's fault, is carried out at the Agency's expense. The client must prove the damage caused to the Agency, in the event of a dispute.
      • Upon the Client’s request, the Agency may provide a clean version of the creare-site.md system website. All information from the previous version will be permanently deleted.
      • Sites and Customers are accepted via email and/or a chat created by the agency for customer support.
      • The Agency only provides informational support and does not perform work for the Client. Additional work is regulated by paragraph 7.
      • The agency has the right to help free of charge if it deems it necessary.
      • The agency does not accept mail service.

10. Payment, terms and refund:

• • Payment is made for one (1) year, and each subsequent year upon contract renewal.
  • Payment is made according to the selected version of the creare-site.md system website.
  • Payment is made in Moldovan lei at the exchange rate of the National Bank of Moldova (bnm.md) on the 1st day of the month.
  • The cost of the option is indicated at https://creare-site.md/#price, which may be subject to discounts offered by the Agency and its partners.
  • Payment for any version of the creare-site.md system website and any work performed by the Agency is made with 100% advance payment.
  • The delivery time for providing the Client with the creare-site.md system website is from 1 to 3 business days after the domain with records has been provided, as specified in paragraph 5.4.
  • Refunds are made only in cases where the creare-site.md system website was not created or the creare-site.md system website has been down for more than 24 hours.
  • If the creare-site.md system website has been created, no refunds will be issued.

11. Intellectual property:

• • • The Agency provides the Client with the creare-site.md system websites on an "as is" basis, i.e., all intellectual property rights of the Agency and third parties cooperating with the Agency remain the responsibility of the Agency.
    • The customer owns only the content of the website, which he has contributed to the website.
    • The Client has the right to purchase the website and install it on their own hosting only after 1 year of working with the creare-site.md system website, as well as payment for 12 months of the selected option.
    • The Agency has the right not to transfer the licenses used in case the website is moved out of the creare-site.md system.

12. Safety:

• • • • The Agency commits to ensuring the operation of the creare-site.md system website with downtime not exceeding 10 hours per month.
      • The Agency does not give the Client access to modify the functionality and program code of the system.
      • The customer is fully responsible for the access to the site received. The agency strongly recommends changing site passwords at least once a month.
      • In case of loss of access, the Client can independently restore the password or request restoration from the Agency as an additional service with a fixed cost of 5.00 euros, including VAT.
      • The Agency undertakes to keep several backup copies of the website, but does not guarantee to the Client that the backup copy will correspond to the date requested by the Client.
      • The agency is responsible for hosting.
      • The customer is responsible for the operation of the domain.

13. Force majeure and other conditions:

• • In case of force majeure, such as natural disasters, wars and other force majeure circumstances, the parties are released from their obligations.
  • In other cases, the parties are guided by common sense, mutual respect and written agreements.
  • In case of irresistible disputes, the parties have the right to address the court of the Republic of Moldova.

14. Requisites:

SC Deosebit -Service SRL

IDNO: 1007600042703

TVA: 0306101

Chisinau Moldova

C/N: MD16MO2224ASV22990397100

BIC: MOBBMD22